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Exchange & Return Policy
- We are responsible for what we sell. If you are not completely satisfied with your purchase, furniture items bought online will be subject to returns / repair as per our sales policy, warranty mentioned on our invoice.
- We do not accept return or exchange of gift vouchers.
- CLASSY is committed to ensuring your satisfaction with any furniture you have ordered from us.
- We offer an EASY EXCHANGE policy. If you are not entirely satisfied with your purchase, you may exchange most items bought from http://www.classy.co.in/ by simply paying a restocking fee as applicable.
- Please check and confirm all the following items are met when the product is delivered to you:
- Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations
- In case there is some dust or a lack of shine, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
- For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
- For all products that require wall installation, kindly decide prior to the delivery team's visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home
- For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 5 mm difference), then our team will install bushes at the foot of that leg to balance the product better; in case the uneven leg is more than 5 mm, then we will take the item back to provide a replacement (or a repair) based on extent of change needed
- For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
- Currently we make sure that the internal areas of storage products are well finished to not have any loose pieces / splinters to hurt your arms; however the extent of polish of internal areas may not match with the extent of polish on external areas
- Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots - small knots which structurally don't impact the product will be fully filled with putty and polished to make sure that they don't hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products
- Hard wood products may expand a small extent during the summer months because of which some drawers may get stuck! There is nothing to worry on this front - if you give a call to our customer care team, our after-sales service team will come and minimize the expansion effect by sanding (using sand paper) on the sides of the product
- Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.
- In the unlikely event that any furniture you have ordered from us is not received in good condition, is damaged or defective (as defined by the situations in the terms no. 5), Please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on our customer care # 93 88 222 666 or write to us at firstname.lastname@example.org
- Our team will assess the damage and revert within 1-2 days with a solution. We will either replace the piece or take any other corrective measure to solve the problem.
- We do not offer exchanges (unless the product was damaged on arrival) and refunds for order cancellations.
- In the rare case when you absolutely don't like the product or don't have the space to keep it or have some unforeseen circumstances that make you cancel the order, you have to raise the same at the time of delivery. The following restocking fees are applicable:
- For Sofa: 30% of Price
- For Other Products: 20% of price
- Once we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the service warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery. Our delivery staff will assist the customers with any questions they have.
- Any returns/exchanges, must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original invoice. Before accepting delivery of any furniture, please ensure that the packaging has not been damaged or tampered with. If you believe that the furniture is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuses to take delivery of the package, and call our Customer Care at 93 88 222 666 or e-mail us at email@example.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- If you return any furniture purchased on online at any CLASSY store, you shall be issued a credit note against receipt of the furniture, which may be redeemed against any purchases of an equivalent amount within 3 months.
- Please note that the original credit note must be produced while redeeming against any purchases. We shall not be responsible in the event the original credit note is misplaced or destroyed.
- The credit note can only be used to pay for purchases at CLASSY stores, and cannot be redeemed against purchases made online.
- The issue of the credit note, to the person returning the furniture, against the returned furniture shall be sufficient discharge to CLASSY for the return of the furniture, regardless of whether the payment for the original purchase was made by credit card or through any other means.
PLEASE CALL AT CLASSY-care # 93 88 222 666, 999 56 76 000 (9.30am-7.00pm IST; 6 days a week) or email to firstname.lastname@example.org for any queries or concerns about our returns and exchange policy.